Listen to the problem, not the solution.
Commentary by David Rusenko
If a user suggests that a feature like this would be nice, dig into the "what errand they want to accomplish" behind that statement! https://gyazo.com/73d8a62f010613577f65f4ed75dabf0b
https://gyazo.com/7ef440d3b3b5c78f0aa725d3ede5610a
https://www.youtube.com/watch?v=0LNQxT9LvM0&t=2251s
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